Welcome to the BGE DD Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Please, look at the frequently asked questions for offline assistance for answers to common issue/problems. Thanks for choosing BGE DD

Music/audio track(s) sound specifications are WAV stereo 44.1 kHz (sample rate), 16 bit (bith depth), 1411 kbps (sample rate). We also accept 24 and 32 bit files.

Top Issues:

• Cover Art: Does and Don't Please read.
• How to submit releases.
• Release dates, Royalty information, Spotify Windowing and F.A.Q. here!
• Tag music/audio track(s) before uploading to system using https://www.mp3tag.de/en/
• Converting music/audio track(s) to WAV by using Switch Music Converter https://www.nch.com.au/switch/mp3.html
• Go to resize pictures here .
• How To Upload releases to site. Watch Video
• Remember to click ADD when putting in artist, label etc. Always click save button when changing options or information.
• Liner Notes is the same as Release Biography
• Get a DDEX Party number here at http://dpid.ddex.net/