How long does it take to publish a content?

From the moment a content is distributed by the user, the Quality Control (QC) will be carried out. If the content meets all the stipulated requirements, which appear in our Styles Guide, then it will be approved, and then delivered to the corresponding channels within maximum 5
days. More information about the QC Timing here.

When the delivery process is finished, the corresponding user will be notified (by email). Moreover, end-users as well tenant admins can always check the status of the distribution of a release by going to the "History" tab of the release.

Once the content has been completely delivered to the channel(s), the timing for the publication will depend on each channel, which can take from 2 to 15 working days (Monday thru Friday except for holidays). For this reason, we recommend making the distribution as early as possible, at
least 15 days before the release date, to ensure that the content is published on the desired date.

Please note that this period of 2 to 15 working days, is extended during festive and holiday periods, taking even more days for publication. Regarding this, when appropriate, we will notify you about the deadlines for the main channels.

QC Timing

QC Timing is a term for validation, not approval.

The term Validation is used for all the content that has been already reviewed from the QC team. In order to start the process, a distribution
order has to be made from the tenant or end-user.

The process of validation can can take a maximum of 5 business days. In the event that there are exceptional cases at the content level for
which the period of review by the QC team may take longer than the agreed period, the tenant will be duly informed in advance.



The act of Validation can concur in one of the following 2 actions, depending on the status of the content reviewed:

  • Approval. It means that the content fulfills SonoSuite Quality Control standards, therefore it is approved and automatically distributed to the Digital Music Services requested by the end-user.
  • Ticket to the tenant. When a content is not Approved, a ticket explaining the reason why it is not eligible to be approved is created, so the
  • give the client the information and fix the issue.


Since the creation of the ticket, the client has a period of 30 days to fix the content and communicate with BGE DistributionQC team. Otherwise, after 30 days the content will be rejected and the Score will decrease.

The standards for the QC team to approve a release are detailed in the Content Style Guide.

Once the release is Approved, it will enter our distribution pipeline and delivered according to the DMS timing. Our QCT is only for validation before the distribution.


Spotify Windowing

Spotify Windowing is a flexible release policy that allows artists to release new albums on Spotify Premium for two weeks in advance of the
official release date. This means that Spotify Premium subscribers will get to listen to the new release two weeks earlier than the other free users.

In order to apply it, please note:

  • The option doesn't work for content that has already been distributed.
  • The release has to be delivered within 3 weeks before the current date (please take into account the QC and delivery timing too)
  • It can only be applied for releases that have more than 6 tracks or that their total track audio length is more than 30 minutes.
  • The Spotify Windowing option has to be selected by the End-User during the release creation process from tab 2. Licenses.

Which information is available in the Album "History" Tab?

In the "History" tab of every Album you can access the delivery history of an Album.

The Following information is available:

Captura_de_pantalla_2019-04-08_a_las_15.49.25.png

Channel Code: it indicates the Channel an album has been delivered to.

Type: Here is indicated if the last action requested is a Delivery, Update or Takedown.

Date: the date on which the request of an action was made.

Finished at: the date on which the action was completed.

Completion time: it indicates how long it has taken in total before the action was completed.



In the example above, the album delivery request for the channel Amazon Music, Deezer and 7 Digital was made on 2017-14-06, it was
completed on 2017-14-06 in 4 hours for Amazon Music and Deezer, and in 5 hours in the case of 7 Digital.



Apart of the delivery history about every channel chosen for the distribution, the QC approval history is also available.



The information available appears ordered starting from the last action requested.

You can order the information per Channel, Type and Date. Moreover, you can search for a particular channel with the search field on the
same tab.

Screenshot_2019-03-29_at_11.12.52.png

What kind of information can be updated on stores? And

how to do it?

Informations that can be updated are:

  • Release's and track's titles
  • Artwork (Cover art)
  • Information regarding "Remix" or "Version" on album and track(s) level
  • Artist collaborations, except the "Primary" artist. (Update of primary artist must be requested via Support)
  • Label
  • Release's and track's genre
  • Language of the album and track(s)
  • "Explicit Content" information
  • Price tier
  • Digital release date
  • Original release date
  • License type
  • License holder ©
  • Copyright for sound recordings ℗
  • Territories of publication
  • Audio file (Master)- only to correct original audio flaws.

Informations that can NOT be updated are:

  • Primary Artist. (Update of primary artist must be requested to Support. It may be not granted in all channels.)
  • Content format (Album, EP or Single)
  • UPC code
  • Reference number
  • ISRC code
  • Tracks' total number (ie. a release first distributed with 5 tracks, can't be redistributed with 6).
  • Tracks' order (tracks cannot be moved from their original position, ie. track 1 has to be kept first on the track list)

How to perform an Update?

Simply make the needed modification of the aspects that are allowed and send again the release to the same channels originally selected. This action is done from each release's tab 6. Distribution, by selecting "Update to all channels".

The system will automatically detect that it is an update, and applies the appropriate fee (if applicable).

The term for an update to be published on the stores goes from 2 to 10 business days.

Audio master formats

Minimum audio resolution

The minimum requirements for uploading audio masters are:

  • WAV at 16 bit depth, 44.1KHz, stereo.
  • FLAC at 16 bit depth, 44.1KHz, stereo.

Hifi/HD audio

We also support uploading Hifi/HD files:

Bit depth Sampling rate Stereo Format
Basic Audio master 16 44.1KHz mandatory WAV or FLAC
HD master 24 96KHz
Studio HD master 24 192KHz
We also support other sampling rates above 44.1KHz.

What kind of information can be updated on stores? And how to do it?

Informations that can be updated are:

  • Release's and track's titles
  • Artwork (Cover art)
  • Information regarding "Remix" or "Version" on album and track(s) level
  • Artist collaborations, except the "Primary" artist. (Update of primary artist must be requested via Support)
  • Label
  • Release's and track's genre
  • Language of the album and track(s)
  • "Explicit Content" information
  • Price tier
  • Digital release date
  • Original release date
  • License type
  • License holder ©
  • Copyright for sound recordings ℗
  • Territories of publication
  • Audio file (Master)- only to correct original audio flaws.

Informations that can NOT be updated are:

  • Primary Artist. (Update of primary artist must be requested to Support. It may be not granted in all channels.)
  • Content format (Album, EP or Single)
  • UPC code
  • Reference number
  • ISRC code
  • Tracks' total number (ie. a release first distributed with 5 tracks, can't be redistributed with 6).
  • Tracks' order (tracks cannot be moved from their original position, ie. track 1 has to be kept first on the track list)

How to perform an Update?

Simply make the needed modification of the aspects that are allowed and send again the release to the same channels originally selected. This action is done from each release's tab 6. Distribution, by selecting "Update to all channels".

The system will automatically detect that it is an update, and applies the appropriate fee (if applicable).

The term for an update to be published on the stores goes from 2 to 10 business days.

How does the royalty payment process work?

The BGE Distribution Royalty payment process is divided in three parts in order to reflect the reality of the process and its operation.

1. Royalty payout

Once sales have been confirmed, the Royalty contact for each tenant receives an email indicating that a Royalty payment is ready to be issued
to your account corresponding to the available confirmed Royalty reports and requesting an invoice in order to effectuate the payment to your account.

BGE Distribution Finance Department needs to receive your invoice within the day 15 of the month. Every invoice received within this date, it will be paid on the 30th.
Here you can check the Invoice Requirements.

Confirmed Royalties are posted 3 months after publication. For instance, for all albums published in November, the following 3 months will be December, January and February. You will be getting the confirmed royalty email on March 1st.

2. Estimated Sales - Royalty Upload

Every month between the 10th and 20th, all available sales data reports are uploaded to the platform. Except for January when, as a result of year closing and auditing, the sales will be made available on the 20th.

These sales data reports contain estimated sales and are reflected as such in the Sales > Analytics tab.

In this tab, each channel is displayed in a different color and sales data can be filtered by date, channel, user label or release (track is not activated).

Be aware to click on "Reload Data" each time you select different options to refresh information.

What is reflected in the analytics tab, are estimated gross sales before deduction of bank fees.



3. Sales Confirmation

When we receive a payment from a channel, we confirm a sales report (between 20th and 30th).

These sales are reflected as confirmed sales in the platform and added to the user balances accordingly to the “Confirmations Users Day” you choose.

For each sales confirmation, the platform sends an email to the administrator with the following information:

  • Channel for which sales are confirmed
  • Territories for which sales are confirmed
  • The period over which sales are confirmed
  • Confirmed amount: The amount that has been added to the platform
  • Net amount: reported amount before deduction of taxes, bank and transaction fees, if these apply
  • Management fees:
Channel: Juno (JNO)
Territory: All
Start date: 2013-07-01
End date: 2013-07-31
Confirmed amount: 7.35GBP
Net amount: 8.40EUR
Management fees: 0.84EUR
Payable to users: 7.56EUR

In this confirmation process, the platform deducts taxes, bank and transaction fees, in case these have been deducted by the channels or banks during the payment process. Due to this, confirmed sales may be lower than initially shown as unconfirmed (gross) sales.

Once a sales report has been confirmed, the system redraws the graph in the ¨Analytics¨ screen, taking into account the new values.


Users/Balances tab

In the 'Manage' section you can click on 'Users/Balances' to see all the information about your users balances:



Captura_de_pantalla_2019-04-10_a_las_10.32.10.jpg



At the beginning you can see these 3 amounts: Total / Pending / Payable

- Total: Sum of the balances of all Tenant's users.
- Pending: Sum of the payable balance of all Tenant's users.
- Payable: Sum of the payable balance over a payable threshold of all Tenant's users. If User doesn't have it's own threshold, the Tenant's threshold is used.



In the table, you can find the following information ordered by columns:

- Balance: The (current) balance is the total amount of funds in User Account.
- Pending: Amount of money the user is pending to pay due to outstanding invoices.
- Outpayments: Amount of money the user has asked to be payed and has not been paid yet.
- Payable: Sum of the previous three columns. Amount of money that can be payed to the user.
- Unconfirmed: Unconfirmed money.
- Total: Sum of Payable and Unconfirmed. The total money of the user has in the platform.



Please, if you have any doubt concerning this section feel free to contact us: support@bgedistribution.xyz


What kind of information can be updated on stores? And how to do it?

Informations that can be updated are:

  • Release's and track's titles
  • Artwork (Cover art)
  • Information regarding "Remix" or "Version" on album and track(s) level
  • Artist collaborations, except the "Primary" artist. (Update of primary artist must be requested via Support)
  • Label
  • Release's and track's genre
  • Language of the album and track(s)
  • "Explicit Content" information
  • Price tier
  • Digital release date
  • Original release date
  • License type
  • License holder ©
  • Copyright for sound recordings ℗
  • Territories of publication
  • Audio file (Master)- only to correct original audio flaws.

Informations that can NOT be updated are:

  • Primary Artist. (Update of primary artist must be requested to Support. It may be not granted in all channels.)
  • Content format (Album, EP or Single)
  • UPC code
  • Reference number
  • ISRC code
  • Tracks' total number (ie. a release first distributed with 5 tracks, can't be redistributed with 6).
  • Tracks' order (tracks cannot be moved from their original position, ie. track 1 has to be kept first on the track list)

How to perform an Update?

Simply make the needed modification of the aspects that are allowed and send again the release to the same channels originally selected. This action is done from each release's tab 6. Distribution, by selecting "Update to all channels".

The system will automatically detect that it is an update, and applies the appropriate fee (if applicable).

The term for an update to be published on the stores goes from 2 to 10 business days.