Sometimes payment gateways fail to notify completion of payments, or BGE DD fail to acknowledge the payment completion notification.

Pending payments prevents releases to be scheduled for export, so they won't even get to the QC queue.

To mark them as paid:

  1. Verify on payment gateway that payment has been completed and received
  2. Login into BGE DD
  3. Go to Manage > Invoices
  4. Search the pending payment
  5. Click the 'Pay by admin' option
You can add a comment for your future reference, that also will be added to the invoice payments information.